Responsible Gambling and Player Protection Policy

Access to the services offered by the platform is strictly forbidden to individuals under 18 years of age. The participation of minors in gambling activities or online betting constitutes a violation of Italian law and the platform's contractual terms.

To ensure absolute compliance with this limit, we apply strict identity verification procedures during registration and operational sessions. We require the submission of valid official identification documents and tax codes to certify the user's actual age before enabling full account usage. We reserve the right to suspend any user profile if there is the slightest suspicion of use by a minor, maintaining the block until irrefutable documentary proof of legal age is provided.

To ensure that the experience on the platform remains a healthy leisure activity, we invite all users to adopt behaviors based on awareness and self-discipline. We recommend following some fundamental rules of conduct:

Consider gaming exclusively as a form of paid entertainment and not as an alternative method for generating income or solving financial difficulties.

Allocate to gaming only sums of money that you can afford to lose without affecting the budget needed for daily expenses, rent, family, or savings.

Establish in advance a maximum time limit to dedicate to sessions on the platform and avoid extending your stay beyond that threshold.

Never attempt to recover losses by increasing bet amounts or extending playtime, as this behavior fuels risky dynamics.

Avoid accessing the platform during moments of intense emotional stress, anxiety, depression, or under the influence of alcohol or medications that may impair decision-making clarity.

We provide our users with a range of advanced self-help tools, integrated directly into the game account management panel. These features are designed to enable autonomous, flexible, and preventive management of one's gaming habits.

Deposit and loss limits

Users have the option to set strict financial limits to define the maximum amount of money they can deposit into their account or lose within a specific timeframe. These limits can be configured on a daily, weekly, or monthly basis. Once the set threshold is reached, the system will automatically block any further financial transactions or bets until the end of the relevant time period. Any request to reduce limits takes effect immediately, while requests to increase or remove them only become effective after a mandatory reflection period, aimed at preventing impulsive decisions.

Time and session limits

The platform allows for the configuration of time alerts or maximum session limits. This feature monitors the duration of the user's active connection and, upon reaching the established hourly threshold, displays a pop-up notification that momentarily interrupts activity (reality check) or automatically disconnects the user, inviting them to take a break before they can log in again.

Self-exclusion and account suspension

In cases where a user believes their gaming behavior is becoming problematic or difficult to control, we offer the option to request self-exclusion from the platform. Self-exclusion can be temporary (for predefined periods such as 30, 60, or 90 days) or permanent.

During the self-exclusion period, the gaming account is irreversibly frozen: the user will not be able to make deposits, place bets, participate in games, or receive promotional or informational communications. A permanent self-exclusion cannot be revoked before a minimum established period has passed and will require a thorough verification process by our support team.

It is important to recognize early signs that indicate the onset of potential gambling addiction. We invite users to honestly reflect if they exhibit behaviors such as: neglecting work, study, or relationships to dedicate time to gambling; lying to family or friends about the amount of money spent; experiencing strong irritability or restlessness when not connected to the platform; or taking out loans to finance gambling activities. Our operational staff receive periodic training to identify abnormal gaming patterns or indicators of stress in communications with users, intervening discreetly to suggest the use of limitation tools when potential risks are identified.

If gambling has become a source of personal or family distress, we strongly advise seeking specialized help. Numerous independent organizations, non-profit associations, and national health services offer free, confidential, and professional counseling for the treatment and recovery from problems related to compulsive gambling. Users can find details on local assistance centers dedicated to treating addictions by contacting social services or national helplines established to offer specialized psychological support.

In domestic settings where electronic devices (computers, tablets, smartphones) are shared with children or adolescents, we recommend adopting strict precautions to prevent unauthorized access to the platform.

We advise against using the auto-save function for login credentials (password and username) on shared browsers and recommend installing industry-leading filtering and parental control software. These programs allow for selective blocking of access to betting and gambling websites, monitoring minors' online activities, and ensuring a protected digital home environment.

The well-being of our users is a dynamic priority. We will periodically update this Responsible Gaming Policy to reflect international best practices, feedback from our compliance experts, and guidelines issued by health and supervisory authorities. Any structural revision will be promptly published within this section to ensure maximum transparency and the continuity of our social commitment.